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Feedback

Contact us if you want to provide feedback or if you have any questions. First check if you can find your delivery in the Item Tracking service, or if your question has been answered in the Customer Service or Online Services sections for businesses.

If you want to print your feedback, use the browser's print function before you click 'Send'.

Complaints Procedure (pdf)
Complaints Procedure (digipaper)

Delivery error
Invoicing
Delayed/Lost delivery
Damaged delivery
Application for damage compensation
Other feedback (positive comment, suggestion, opinion, question)

Jakeluhäiriö
Katoamistiedustelu/Viivästyminen
Vahingoittuminen
Internet-palvelu
Muu

Item specification

Sender's name
Sender's address
Postal code and post office
Recipient's name
Recipient's address
Postal code and post office
Posted (date and time)
Item code
Type of item*	Letter 1st Class 2nd Class Express letter Registered letter Other, please specify? Parcel Publication Other
Found item to be delivered	To senderTo recipient
*) Compulsory, if item code is not given.

Description of incident

Reply

By e-mail
By telephone
By letter
Reply not required

Customer's details

I contact as

Business customer Private customer

Company

First Name
Last name
Address
Postal code
Post Office
Country if not Finland
Telephone
Fax
E-mail

Information will not be transferred to a direct marketing database
nor used for other promotional purposes.

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